Missing names in Office Online

In my team we regularly work together on presentations, spreadsheets and documents using Office online. One of the nice features is that you can leave comments directly in the document and you can mention people using @FirstnameLastname to let them know that there is something they need to take a look at.

Sometimes I come across a document where people’s names get removed from comments and mentions:

Screenshot of Word showing a comment with the author's name removed

This is not a bug, it’s a privacy feature and is enabled at the file level. Here’s how to turn it off.

  1. Go to File > Options > Trust Center.
  2. Click the Trust Center Settings button.

Screenshot of the Trust Center dialog box showing the "Trust Center Settings" button

  1. Choose Privacy Options in the left menu.
  2. Ensure that the Remove personal information from file properties on save checkbox is disabled.

Screenshot of the Trust Center Settings dialog box showing the "Remove personal information from file properties on save" checkbox

Note that you may need to run the Document Inspector once before you can enable the checkbox.

That should do it. Now you should see people’s names show up in the document again:

Screenshot of Word showing a comment with the author's name